Kerry Gifford

Mahomet, Il

I’m Kerry Gifford, and I live in Mahomet, Illinois. Over the years, I’ve had the chance to work in a variety of fields, including finance, water filtration systems, and data analysis. Currently, I serve as a Senior Analyst at Culligan of Champaign, where I focus on using data to improve how we serve our customers and run our operations. My goal is to make sure we deliver the best possible solutions while keeping things efficient and straightforward.

My career has been a journey of learning and adapting. For over 20 years, I worked as a field service technician, specializing in water filtration systems. I took pride in solving technical problems and helping customers get the most out of their systems. Before that, I worked as a loan officer in the financial sector, where I gained valuable experience in customer service and financial management. These experiences taught me the importance of listening, problem-solving, and staying flexible.

Education has always been important to me. I earned degrees in Computer Science and Business Administration while working full-time. It wasn’t easy, but it was worth it. I’ve also made it a priority to give back to the community. Through SCORE Decatur, I mentor young entrepreneurs, helping them build their businesses and navigate challenges. I also donate business and self-help books to prisons because I believe everyone deserves a chance to grow and improve.

When I’m not working or volunteering, I enjoy spending time outdoors. You can often find me golfing, hiking, fishing, or simply enjoying moments with my family. I try to balance work, learning, and giving back, and I hope to make a positive difference wherever I can.

Education

• Millikin University
  Bachelor of Science in Computer Science, 2014
  Completed coursework primarily through online classes while working full-time.
• Illinois State University
  Bachelor of Science in Business Administration, 1990

Professional Experience

• Senior Analyst, Culligan of Champaign (2016 – Present)
  • Conduct data analyses on customer behavior, sales, and service performance to guide strategic planning.
  • Implemented data-driven solutions to improve service efficiency and operational effectiveness.
• Field Service Technician, Culligan of Champaign (1994 – 2016)
  • Specialized in water filtration systems, utilizing a plumbing license from the Illinois Department of Public Health.
  • Maintained high service standards, resolving technical issues, and optimizing system performance.
• Loan Officer, Fisher National Bank of Mahomet (1994)
  • Progressed from a teller to loan officer, demonstrating a strong understanding of financial services and customer relations.

Skills

• Data Analysis & Business Intelligence
• Customer & Client Relations
• Technical Problem-Solving
• Leadership & Team Management
• Plumbing & Water Filtration Expertise
• Mentorship & Community Engagement

Certifications

• Plumbing License, Illinois Department of Public Health

Volunteer Experience

• SCORE Decatur
  Mentor young entrepreneurs and support local business owners in strategic planning and business development.
• Community Involvement
  Donate self-help and business books to prisons to inspire personal growth and transformation.