| Noetica delivers SYNTHESYS™, the only Customer Interaction Management (CIM) software combining a SOA (Service Oriented Architecture) unified agent front end with a Business Process Management engine. Employees use one single system only. Non-technical staff can map processes and tailor screens to each process step within minutes and without any downtime. With SYNTHESYS™ you can -Unify Front End through SOA type software framework-Streamline multiple Front End processes without programming-Fix Maximum of Silent Calls yet optimizing agent productivityGather field service requests from clients and dispatch them to field staff – all via one seamless system. |
Latest Ads 