Noetica delivers SYNTHESYS™, the only Customer Interaction Management (CIM) software combining a SOA (Service Oriented Architecture) unified agent front end with a Business Process Management engine. Employees use one single system only. Non-technical staff can map processes and tailor screens to each process step within minutes and without any downtime.
With SYNTHESYS™ you can:
-Unify Front End through SOA type software framework
-Streamline multiple Front End processes without programming
-Fix Maximum of Silent Calls yet optimizing agent productivity
Gather field service requests from clients and dispatch them to field staff – all via one seamless system.
noetica.com